Private Policy

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Banyan Tree Club & Spa Seoul (hereafter, “Banyan Tree Seoul”) operated by Able Hyundai Hotel & Resort Co., Ltd. has established a Personal Data Protection Policy disclosed below to protect data of information providers and swiftly and professionally manage relevant difficulties pursuant to Article 30 of the Personal Information Protection Act.
Please review this privacy policy regularly as its contents may change according to enactment(s) and/or revision(s) of the act, changes of government regulations, and internal company policies.
Privacy Statement of website contains the following.
  • 1. Scope of personal information collected
  • 2. Purpose of collecting and using personal information
  • 3. Period of processing personal information
  • 4. Provision of personal information to a third party
  • 5. Personal information handling contractors and the service scope
  • 6. Information owner's rights and method of exercising them
  • 7. Destruction procedure and method of personal information
  • 8. Measures to secure stability of personal information
  • 9. Cookie operation and use
  • 10. Chief personal information officer
  • 11. Response to Infringement of Rights
  • 12. Revision History
  • 13. Change of personal information processing policy
  • SCOPE OF PERSONAL INFORMATION COLLECTED
    Banyan Tree Club & Spa Seoul shall collect guests' personal information by lawful and fair means.
    Personal information collected by Banyan Tree Club & Spa Seoul shall be limited to the minimum amount necessary to provide services. Sensitive personal information (e.g., race, religion, ideology, place of birth, permanent domicile, political inclination and criminal record, and health condition and sexuality) whose collection could violate a guest's basic human rights shall not be collected.
  • PURPOSE OF COLLECTING AND USING PERSONAL INFORMATION
    Banyan Tree Club & Spa Seoul shall collect personal information for the following purposes. Your personal information collected by the hotel is not used for other purposes unless stated in the following. When the purpose is revised or the data is used for other purposes other than originally notified, Banyan Tree Seoul will seek consent from the information provider in accordance with Article 18 of the Personal Information Protection Act.
    PURPOSE OF COLLECTING AND USING PERSONAL INFORMATION
    Classification Collection item Purpose of use Collection method Retention period
    Member Registration Mandatory Name, date of birth, sex, nationality, passport number, e-mail, phone number, cellphone number, credit card information Confirm user's identity, guest service, complaint handling, civil complaint, communication path, room booking guarantee Website, email, phone call, fax, member registraion card 5 years after stay
    Selective Nationality, company name, title, address Providing services according to demographic characteristics
    Selective E-mail, cellphone number Information on goods and service, provide event and promotion information
    Reservation Mandatory Name, cellphone number Reservation and consultation service Website, phone call 1 year
    Banquet Mandatory Name (company name),phone number, cellphone number, e-mail, etc Confirm user's identity, contact and guidance for service implementation, forward notice, communication path Estimate, banquet agreement 3 years after event
    Selective Address Billing
    Selective Credit card information Payment of the down payment and guarantee for cancellation and postponement of the event
    BTWIN Membership Mandatory Name, date of birth, sex, cellphone number identification of the applicant according to the provision of membership service, communication path Application form Until termination
    Selective Credit card information Annual fee payment
    Selective Company name, title, phone number, address, anniversary date Utilizing statistics on service provision and membership service usage according to demographic characteristics
    The Club Membership Mandatory Name, family name, employee's name of corporation, ID card number, nationality, occupation, address, e-mail, phone number, etc. Judging whether the transaction relation such as the membership contract is established, identification of the applicant according to the provision of membership service, establishment, maintenance, implementation, management of membership, civil complaint Application for admission 5 years after membership expires
    Selective Date of birth, anniversary, marital status, family matters, vehicle number, hobby, etc. Utilizing statistics on service provision and membership service usage according to demographic characteristics Application for admission, phone call, e-mail
    Recruitment and training program Mandatory Name, photo, date of birth, phone number, cellphone number, e-mail, address, academic background, work experience, foreign language ability and certicification, military service, self-introduction Employee recruitment process, proof of eligibility, check the applicant's test score, aptitude test, medical examination Website, e-mail, letter, recruitment website 3 years after recruitment
    Selective family matters, national veterinary status, veterinary number, disabilities, etc.
    • You may refuse to consent to collect, use and provide your information to third parties. However, please note that your refusal to provide essential information, including identification, may prevent us from providing or continuing our services.
    • You may refuse to consent to collect, use and provide your information to third parties. However, please note that your refusal to provide essential information, including identification, may prevent us from providing or continuing our services.
    • You may refuse to give consent to collect and process your optional information, however, there may be some restrictions in services and conveniences provided to you.
  • PERIOD OF PROCESSING PERSONAL INFORMATION
    1. In cases when hotel guests or members request their personal data to be deleted, Banyan Tree Club & Spa Seoul shall take immediate action to prevent the collected data from being accessed or used.
    2. At the time of termination, if applicable laws such as the Commercial Act require a longer period of keeping personal information, then Banyan Tree Club & Spa Seoul may keep transaction details and minimum basic information for the period prescribed by the law. Banyan Tree Club & Spa Seoul may also keep personal information for a longer period if notified in advance or obtained individual consent or agreement. In which case, Banyan Tree Club & Spa Seoul may only use that information for the relevant purpose. The periods of keeping personal information are as follows.
      1. ① Records on contract or offer withdrawal, etc.: 5 years
      2. ② Records on payment and supply of the Goods: 5 years
      3. ③ Records on handling of consumer's complaints or disputes: 3 years
  • PROVISION OF PERSONAL INFORMATION TO A THIRD PARTY
    1. Under no circumstances does Banyan Tree Club & Spa Seoul use or provide personal information of members to third parties or any other company/agency beyond the scope notified in the 『purpose of collecting and using personal information』, except with members' consent or under relevant laws or regulations.
    2. Banyan Tree Seoul may provide personal information to third parties without prior consent from the information provider in the following cases.
      1. ① If Banyan Tree Seoul obtained prior consent from the information provider
      2. ② If specific clauses are stipulated in relevant laws, including the Protection of Communications Secrets Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Real Name Financial Transactions and Confidentiality, Credit Information Use and Protection Act, Framework Act on Telecommunications, Telecommunications Business Act, Consumer Protection Act, and Criminal Procedure Act. Also in cases when there is a request from investigating authorities in accordance with the procedures and methods prescribed in the law for the purpose of investigation
      3. ③ If information of individuals is provided in an unidentifiable form for purposes of statistical reports, academic studies, or market research
    3. In order to provide better quality services, personal information of the information provider may be provided to or shared with affiliates. In such cases, Banyan Tree Seoul will seek consent regarding the recipient end, purpose of use, items of provision, and period of retention and use by individually contacting guests via email, website, phone or writing. Without the consent of the information provider, the information will not be handed over to or shared with affiliates. Such provision of personal information is for Banyan Tree Seoul to provide its signature services, and therefore without consent to the provision, there may be limitations in using our services.
  • PERSONAL INFORMATION HANDLING CONTRACTORS AND THE SERVICE SCOPE
    Banyan Tree Club & Spa Seoul consigns personal information to the contractor as follows for the implementation of service and stipulates the matters necessary for the safe management of personal information in the consignment contract in accordance with the related statutes. The contractors may not use the personal information outside of the purpose of contracting. To prevent illegal use of the personal information, Banyan Tree Club & Spa Seoul regularly monitors and supervises these contractors. When appointing any specialized contractor to perform some part of its job, Banyan Tree Club & Spa Seoul shall notify in advance. Personal information handling contractors are as follows
    PERSONAL INFORMATION HANDLING CONTRACTORS AND THE SERVICE SCOPE
    Contractors Service Scope
    Banyan Tree Hotels & Resorts Pte. Ltd Hotel management
    Troon Golf, LLC Troon Golf management and operation
    Hyundai Movex Co., Ltd. Computer system operation and maintenance
    Oracle Operation and maintenance of room and banquet reservation system
    Korea Hotel Association Membership registration
    Infinity Consulting, Ltd. BTWIN Membership TM and management
    KICA, Inc. Personal authentication through mobile phone
    Korea Mobile Certification Co., Ltd. Identity verification via mobile phone
    Amano Korea Co. Ltd. Checking the parking information
  • INFORMATION OWNER'S RIGHTS AND METHOD OF EXERCISING THEM
    1. An information-owner may at any time exercise the following rights related to personal information protection against Banyan Tree Club & Spa Seoul.
      1. ① Request viewing of personal information
      2. ② Request correction of personal information if there is any change, error, etc
      3. ③ Request deletion of personal information
      4. ③ Request suspension in the processing of personal information
    2. Exercise of rights under Section 1 may be made against Banyan Tree Club & Spa Seoul in writing, by email, by facsimile, etc., under Form No. 8 and No. 10 of the Personal Information Protection Act Enforcement Rule, and Banyan Tree Club & Spa Seoul shall promptly take relevant measures. If an information-owner requests that personal information error be corrected or deleted, then Banyan Tree Club & Spa Seoul may not use or provide the relevant personal information until the correction or deletion is completed.
    3. The exercise of rights under Paragraph 1 may be done through an agent, such as the information subject's legal representative or a person authorized to do so. In this case, you must submit a power of attorney in the form of Appendix No. 11 of the Enforcement Rules of the Personal Information Protection Act.
    4. Requests to view and suspend personal information processing may limit the information subject's rights pursuant to Article 35, Paragraph 5 and Article 37, Paragraph 2 of the Personal Information Protection Act.
    5. Requests for correction or deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.
    6. Banyan Tree Seoul confirms whether the person making the request, such as a request for viewing, a request for correction or deletion, or a request for suspension of processing, is the person or a legitimate agent in accordance with the information subject's rights.
  • DESTRUCTION PROCEDURE AND METHOD OF PERSONAL INFORMATION
    1. The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
    2. In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
    3. The process and method of personal information destruction are as follows.
      1. ① Disposal process: Banyan Tree Seoul will select personal information which has been designated for destruction and discard such personal information with approval of our personal information protection manager.
      2. ② Banyan Tree Seoul will destroy personal information printed on paper by shredding or incineration. For any personal information stored in an electronic file format, Banyan Tree Seoul will permanently delete such information by using technical methods that will prevent data recovery.
  • MEASURES TO SECURE STABILITY OF PERSONAL INFORMATION
    Banyan Tree Club & Spa Seoul takes the following technical/administrative and physical measures necessary to secure stability under Article 29 of the Personal Information Protection Act.
    1. Administrative measures
      1. ① To protect personal information, Banyan Tree Club & Spa Seoul minimizes the authority of personal information processing personnel.
      2. ② To enhance awareness of personal information protection, Banyan Tree Club & Spa Seoul performs periodic education.
      3. ③ To secure the stability of personal information processing, Banyan Tree Club & Spa Seoul performs periodic self-checkups.
    2. Technical measures
      1. ① For safe processing and management of personal information, Banyan Tree Club & Spa Seoul has formulated and is implementing an internal control plan.
      2. ② A member's personal information and password are encoded, stored, and managed. This information is safely managed by use of a separate security function, even during transmission.
      3. ③ To prevent personal information leakage or violation due to hacking, computer virus, etc., , Banyan Tree Club & Spa Seoul has installed a security program and conducts periodic upgrade/checkups. , Banyan Tree Club & Spa Seoul has installed a system in outside access-controlled areas through which it conducts technical and physical monitoring and blocking.
      4. ④ Measures necessary to control access to personal information are being taken by granting, modifying, and canceling access authority to the personal information processing database system. Unauthorized access from the outside is controlled by use of an anti-intrusion system.
    3. Physical action
      1. ① Walkerhill keeps documents, auxiliary storage device, etc. containing personal information in a safe place with a locking device.
      2. ② Walkerhill has a separate physical location keeping personal information and has established and is operating a control procedure for access to it.
      3. ③ In preparation for disasters, including natural disasters, we are preparing and reviewing response procedures, including crisis response manuals.
  • USE OF COOKIES
    1. Use of Cookies
      Banyan Tree Seoul may employ cookies for user convenience, and the data collected by cookies are used in providing customized marketing by analyzing the frequency and the time of visits, and more.
    2. Setting Options and Refusal of Cookies
      Customers have a right to choose whether or not to allow the installation of cookies. You may change settings in your web-browser to allow all cookies, allow cookies after confirmation, or refuse all cookies. Please be aware, when you block use of cookies, you may have some limitations in services that require log-ins.
  • CHIEF PERSONAL INFORMATION OFFICER
    To protect members' personal information and handle personal information-related complaints, Banyan Tree Club & Spa Seoul has designated a chief personal information officer. Any member with inquiries on personal information may contact the below-mentioned chief personal information officer/personal information manager, who shall speedily answer any inquiries to the best of his or her ability.
    1. Chief personal information officer
    Chief personal information officer
    Name Department Position Phone Email
    Jaemin Lee Management Director of Finance +82-2-2250-8031 jaemin.lee@hyundai-hotel.co.kr
    2. Personal information Department
    Personal information Department
    Name Department Position Phone Email
    Jaemin Lee Management Director of Finance +82-2-2250-8031 jaemin.lee@hyundai-hotel.co.kr
    Minyoung Chun Club Team Head of Department +82-2-2250-8281 MinYoung.Chun@hyundai-hotel.co.kr
    Minyoung Lee Business Management Head of Department +82-2-2250-8245 Minyoung.Lee@hyundai-hotel.co.kr
    Sujin Oh HR Head of Department +82-2-2250-8021 Sujin.Oh@hyundai-hotel.co.kr
    Joonyong Park Sales & Marketing Head of Department +82-2-2250-8050 Joonyong.Park@hyndai-hotel.co.kr
    Seunghyun Park Business Management Digital Manager +82-2-2250-8049 sh.park@hyundai-hotel.co.kr
    For general inquiries, please call Banyan Tree Club & Spa Seoul at +82-2-2250-8000.
  • RESPONSE TO INFRINGEMENT OF RIGHTS
    The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations:
    1. Privacy Breach Report Center (operated by Korean Internet Security Agency)
      - Responsibilities: consultation and report privacy breaches
      - Website: privacy.kisa.or.kr
      - Phone: (without area code) 118
      - Address: Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
    2. Personal Information Arbitration Committee
      - Responsibilities: arbitration and group dispute resolution regarding personal information (civil resolution)
      - Website: www.kopico.go.kr
      - Phone: (without area code) 1833-6972
      - Address: 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
    3. Cyber Criminal Investigation Team of Supreme Prosecutors Office
      - Phone: +82-2-3480-3573
      - Website: www.spo.go.kr
    4. Cyber Terror Response Center of National Police Agency
      - Phone: (without area code) 182
      - Website: http://cyberbureau.police.go.kr
  • REVISION HISTORY
    Banyan Tree Seoul installs and operates video information processing equipment as follows.
    1. Grounds and purpose of installing image information processing equipment
      - Facility safety and fire prevention
      - Crime prevention for customer safety
      - Prevent vehicle theft and damage

      ※ If the number of parking spaces exceeds 30, it can be installed and operated based on Article 6, Paragraph 1 of the 「Parking Law Enforcement Rules」
    2. Number of installation, installation location and shooting range
      Number of installation, installation location and shooting range
      Classification Number of installation Installation Location and Filming Range
      The Hotel 92 vehicles inside and outside of a building, corridors, elevators, parking lots, etc. on each floor
      The Club 111 vehicles inside and outside of a building, corridors, elevators, parking lots, etc. on each floor
      Festa 37 vehicles inside and outside of a building, corridors, elevators, parking lots, etc. on each floor
      Other 103 vehicles parking lots, outdoor facilities, etc
    3. Management officer and access authority
      In order to protect your video information and handle complaints regarding personal video information, we have a person in charge of personal video information protection as shown below.
      Management officer and access authority
      Classification Name Affiliation Position/Position Contact Us
      Management Officer The person in charge SangGyun Jon Club Team Head of Department +82-2-2250-8281
      The deputy person in charge Nam Hoon,Lee Security & Valet Part Leader of the part +82-2-2250-8111
      Access authority Tae Ho,Kim Security&valet part (partner) Team leader +82-2-2250-8112
    4. Recording time, storage period, storage location and processing method of video information
      - time: 24 hours
      - Storage period: 40 days from the time of shooting
      - Storage place and processing method: Stored in a secure room, automatically deleted after the storage period has elapsed
    5. Matters concerning consignment such as installation and management of video information processing equipment
      Banyan Tree Seoul entrusts the handling of video information processing devices as follows, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
      Matters concerning consignment such as installation and management of video information processing equipment
      An entrusted company The person in charge Contact Us
      in&in Co., Ltd Team Leader Jaemin Kim +82-2-2250-8112
    6. Matters concerning the method and place of checking personal video information
      If you want to view or confirm the existence or deletion of personal video information, you can check it by contacting the manager in charge of Section 3 above and visiting the department in charge.
    7. Measures to respond to requests for information subject, such as viewing video information
      You must apply for a request to confirm the existence of personal video information, and only the personal video information required for the benefit of the information subject's imminent life, body, or property is permitted. Banyan Tree Seoul will take necessary measures without delay when requesting viewing, confirmation or deletion of personal video information.
    8. Measures to secure the safety of video information
      The video information processed by Banyan Tree Seoul is safely managed through encryption measures. By establishing an internal management plan, access control and access rights are restricted. In order to prevent forgery and alteration of personal video information, the date and time of creation of personal video information, the purpose of browsing at the time of browsing, and the date and time of browsing, are recorded and managed. In addition, locks are installed for safe physical storage of personal video information.
  • CHANGE OF PERSONAL INFORMATION PROCESSING POLICY
    1. When there are additions, deletions, or modifications of contents in accordance with legislation/revision, government policy changes, company internal policy changes, or security technology changes, we will notify the changes through the website without delay. The contents of this Privacy Policy may change from time to time, so please check this each time you visit the “homepage”.
      This Privacy Policy applies from November 1, 2018.
    2. You can check the previous privacy policy below.
      ① 2016. 10. 10. ~ 2018. 6. 30. apply
      ② 2018. 6. 31. ~ 2018. 10. 31. apply